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Bike troubles? Lucien gets you up and running 24/7.

Every Lucien bike deserves the best care. That is why you now receive 1 year of free Lucien Assistance. So, whether you’re stranded on a deserted country road or at the start of your bike tour...you can be sure we’ll get you up and running again.

In for some carefree cycling fun?

All the benefits of Lucien Assistance:

  • Our assistance covers every bike for which it has been activated. So, it doesn’t matter who rides the bike.
  • Daytime or nighttime? In Belgium, Luxemburg or the Netherlands? We’re there for you.
  • For any reason: a technical breakdown, a flat bike tire, an accident, theft,...
  • In 80% of the breakdowns, our roadside assistance personnel will make sure your bicycle is ready to go again. On the spot.
  • If that’s not possible, we’ll take you and your bike to the nearest Lucien bicycle repair shop, or to the start or end point of your bike ride.

Exclusive customer benefit: when you buy a bicycle, you now get Lucien Assistance free for 1 year. After one year, you can beneficially extend this assistance.

Your Lucien Assistance is active 48 hours after registration.

More information and general terms and conditions.

Birth date *

Need help

Call our emergency number and have the following information ready:

  • The customer number on your customer card
  • The brand of your bike
  • Your private address
  • The location and cause of the breakdown